Motor Industry Ombudsman a waste of time

The Motor Industry Ombudsman has no interest in resolving disputes. It took nine months for them to close my complaint . During this period they only contacted Ford South Africa once and were given the same response that I initially received and was dissatisfied with.

When I phoned to enquire about my case I received a letter the next day with the case manager attempting to close the case. When I asked to escalate my complaint due to the fact that I was unhappy with the case managers performance , I was given an email address, but the person in charge did not bother to respond.

It seems as if MIOSA is a paper pushing exercise and nobody is interested in assisting the customer . It would be interesting if they published statistics on how long it took to resolve cases and how many cases were settled in favour of the consumer.