MIOSA- Unhelp

Hi, I logged a complaint with the Motor Industry Ombud SA on the 10th of August, I then received an email to say that there was missing information on the 16th of August such as the business email address, which the business does not have and to which i responded and completed. Then on Friday the 19th of August I received another email and was told that the complaint details need to be filled in on the page and not on a separate word document, to which I then confirmed that my complaint unfortunately doesn't fit in the space provided, so This is the reason why I completed it on a separate page, I then filled in as much as i could in the designated spot and sent all documentation to them on Tuesday the 23rd of August. This morning 2th of August I emailed them to see if they have all the information and they emailed me back with the an attachment of the email they sent to me on the 16th of August??????? I mean the reason I am asking for help, I someone has already taken advantage of me and now they are doing the same. Pushing me around, I mean my car is sitting and is not fixed because I was told that they will need to inspect the car to confirm all the information I have given them, But it just feels like I am been pushed from pillar to post.