MIOSA is a total waste of time and they need to stop protecting Dealerships from they wrong doings.

Dont even bother raising your complaint to the MIOSA.Rather engage with a attorney for help. Myself and my wife put a complaint on the 10 January 2020 regarding a dispute with Bidvest McCarthy Toyota Durban north,we sent our supporting documents and they only gave us a reference number and case Manager.We emailed plenty times in March,April,May over the lock down and no response although they were working remotely.Then we called in May 2020 and we were told that we didnt call for an update so we need to wait longer.We waited till August and called again then a guy said they were going to escalate it as the case is delayed for to long,no response at all.Again we called in September 2020 then another guy said the previous guy didnt escalate it and now he will escalate it,still no response after.Again we called in a week later and a lady said we need to wait 30 working days after escalating the case.Finally on the 5th November 2020 we received our first response and final verdict from the MIOSA.The verdict was very biased and also the case manager didn't touch base on certain aspects of our complaint.They gave us 7 days to appeal and we did appeal it on the 6th day.No response at all from the MIOSA then a week later we called in and a lady said they have closed our case.This was rather frustrating for us because we waited 10months for just a biased verdict and then for them to just close our case without giving us a chance.

The MIOSA is very misleading and they are not referees between a consumer and a motor Dealership.They infact are there to protect dealerships and we have proof of that today.

They just take your complaint and supporting documents and foward them to the Dealership.After the dealership receives it then the Dealership has the opportunity to communicate back and forth with the MIOSA to protect themselves.

We on the other hand never got a chance by the MIOSA to communicate one bit from January 2020 to provide more proof against the Dealerships allegations who have wronged us,discriminated us,didnt repair our car properly and pushed us into the deepend.

Take a thought of this guys(After 10months with our complaint with the MIOSA,we had no chance to communicate one bit,then on the 5th November 2020 we received our first response and final verdict.They gave us a chance to appeal it and we did a appeal the verdict but they just closed our file without informing us. The closed file that the MIOSA provided to us shows that the Dealership responded to them on the 17January 2020 after our complaint and were given the opportunity to communicate back and forth but when we kept on emailing and calling from March 2020 till September 2020 the MIOSA had no response for us.Clearly and proves the MIOSA is protecting the Dealership from getting into trouble.

We now are engaging with a attorney to help assist us in sueing them all after 11 months of pure waste.

Again dont waste your time with the MIOSA and dont allow these Dealerships to take you for a ride.