MIOSA: Industry ombudsman is on whose side!

Their response to my claim agains Jeep clearly indicated that they had given scant consideration to the facts provided. In fact, I simply cannot believe/can but wonder how they derived their conclusion at all! My attempt at a written appeal was simply ignored. I must conclude, after reading other reviews on this platform and observing the lowly 1.9 trust rating, that my experience accurately reflects the poor standards on offer. For reference my initial case was against Jeep SA who have not yet once, during what is now a 5 month saga, made any attempt to communicate/respond other than a frustrating “thank you for your communication”:or some such auto-response.