MIOSA doesn't give feedback

What is the use of an Ombudsman if they do not attend to complaints. I logged a complaint 4 September 2015 and up to today 11 November 2015 I received 3 emails from MIOSA, one with the case reference number, 1 where MIOSA forwarded my complaint to the supplier and the last one stating I must get a quote relating to my complaint. Now their phone just rings and no one answers any emails??? FSB has to investigate this matter as I assume the Ombuds are FSB regulated authorities