MIOSA a failure to the MOTOR INDUSTRY OF SOUTH AFRICA, SERVICE DELIVERY FAILURE AND LACK OF CARE FOR CONSUMERS!

MIOSA, They claim to be the office of the Motor Industry Ombudsman of South Africa (MIOSA) is an organisation which regulates the interaction and provides for alternative dispute resolution between persons conducting business within the automotive industry and consumers as well as among participants in the automotive and related industries in South Africa. A complaint has been with you against SG CARS, engine numbers tampered with engraved manually, falsified Dekra Report, tampered mileage on vehicle, vehicle not a Mini cooper S as stated but rather a mini cooper. BMW has provided a report directly in contrast with the so-called Dekra report, mechanical issues and all kinds of issues on this vehicle that was signed off by Dekra with pictures. Yet MIOSA has ignored and terminated refusing to assist in this matter. The vehicle as well is an import and not South African yet the dealership has a SA registration. All proof has been provided to MIOSA yet the incompetence and failure to address or assist is a poor indication of how these very organizations are promoters of the high crime in South Africa. By letting such businesses continue to operate and rob South Africans and have no repercussions are action taken against them. I escalated and complained and yet the NCC has read and ignored every single email addressed to them.

NCC referred me to MIOSA who the matter was referred to initially who took 3 months with the matter and when they didn't get response from SG Cars, they terminated the complaint and referred me 3months later back to THENCC. Both organizations have failed me as the consumer. After posing numerous questions to MIOSA, they have read and ignored all communication. The lack of service delivery has shocked me to an extent that I do not even understand what is the role of MIOSA. An entire Ombudsman because they have no response from SG Cars the dealership, with all proof and supporting documentation can take NO ACTION but rather terminate and cant assist. Is this country a joke and are the people in these organizations even aware of what they have been placed to do?

Where are we to get assistance when both the organizations who are supposed to be handling our matters as consumers are failing to assist. Are we as consumers supposed to tire due to the failure of the organizations like yourselves who are not willing to assist instead play with our time and send us backwards and forwards without the least of interest in resolving the matters.

I will escalate this until I get assistance as I feel that the fact that you both in your respective companies find it easy to terminate and close and throw me to the other is just totally unacceptable.

This is why we have businesses operating *********ly and failing to adhere to the standards set because the likes of yourselves who are supposed to protect consumers FAIL to action serious complaints that are meant to be directed to you. Instead, from May till to date, MIOSA has failed to follow up timeously on the initial email sent, let alone the follow up only to receive the pathetic response today. Surely, this cannot be acceptable conduct and I will expect a response.

SOUTH AFRICAN CONSUMERS WE ARE ON OUR OWN! If you believe that these so-called organizations have any interest in matters relating to consumers its a joke! With all proof, submitted to them I still await assistance! It is so sad, that South Africa is this trash state because of these people who have been placed in positions with zero interest in what they do. Dragging everything to the pits!