MIOSA

I have referred a dispute that I have with Mercedes SA to this organization early in February 2021. ( Case nr 370560}. Numerous e-mails were sms's were sent to them . On 90% of them I did not even received a response. The only response ( which I believe is a standard response) i received was:" We have a high volume of complaints received and cases are handled on a first come service basis" So pathetic! There are suppose to assist the customers( users) . They have absolutely no idea what customer service is and operate as inefficient as Goverment. It is really appalling to have such an organization to enforce fairness .