Lack of service and no progress

I would prefer not to rate them at all. I am shocked by the lack of service, which they clearly accept as the norm. I am sure their directors and chairman will be shocked to hear and see how they deal with customers. The issue around lack of resources has been brought up a couple of times and how many cases they have to deal with, actually as a consumers that has nothing to do with us. We lodge a complaint to the Ombudsman for a reason but if I look at the HelloPeter complaints there is no trust in this system. Are we not trying to make SA a better country together? This is a call out that the lack of service at MIOSA needs to be addressed. My complaint was lodge in Dec 2018, I emailed, contact so many times and receive the same reply. Mam you case has been escalated to a Manager and now sit in a queue. This morning I was told it was pulled from the queue, escalated again and is now pending...my word what does that mean it is actually became a joke. The entire process.