Insufferable and inefficient service from MIOSA

Don't bother going to MIOSA for assistance, they are not interested in resolving consumer complaints, despite the case having merits and being valid. They make you complete forms, and forward them to the dealership or service providers exactly as they are and do nothing else to assist you. They would then follow up with the dealer with two toothless emails. Your case will be dragged for months and months and don't ever expect to get any resolution from them. They are also quite nonchalant, thoughtless and uncaring about customer service. You won't even get responses on your follow up emails. When you call them, you will be told that your case is on queue and that is about it. So spare yourself frustration and heartache, find alternative means of resolving vehicle complaints and problems. Even dealerships are aware that MIOSA is not interested in assisting consumers, so you would be wasting your time by trying to resolve matters with MIOSA.