Inspectacar / MIOSA unresolved issues

Our case was filed with MIOSA 11 Aug 2023, to date nothing has been done to resolve the issue, paying for a car every month which we don't have, absolutely pathetic service from Valencia Kgophane and Kenneth Makatu. Their manageress was also contacted but same service, none. If I look at the ratings on Hellopeter it seems we are not the only ones experiencing frustration & zero assistance from MIOSA to resolve issues we as consumers are paying for.