Horrible service at Ford NMI Pietermaritzburg Charterton Road

My name Ms. Xolile Mbili I am absolutely devastated by the shocking treatment, negligence, and total lack of accountability from Ford NMI Pietermaritzburg and Ford South Africa.

On 27 August 2026, I booked my 2020 Ford EcoSport, 74,439km mileage, in with Service Advisor Mr. Siyabonga Mavuma for clutch repairs. My car was stripped and grounded. For nearly a full month, I was left stranded while being told via email that they were "waiting for the part" to arrive.

On 22 September 2026, after I threatened to escalate the matter to executive leadership, the truth came out: Mr. Dash in the parts department had never actually ordered the part. My car sat stripped in their workshop for four weeks due to pure employee incompetence. He only placed the order for the clutch pedal (Part No: ***) last week after I exposed them.

Now, because of their internal failure, I am told the part will only arrive in South Africa on 20 October 2026. I am expected to be stranded for nearly TWO MONTHS for a standard repair! Worse yet, Parts Manager Mr. Julian Sujpathy actively covered up for his subordinate's mistake instead of apologizing, and Branch Manager Mr. Gareth Crouch has completely ignored the situation. No one cares, no one is taking responsibility, and Ford South Africa is refusing to provide a courtesy vehicle to mitigate the damage they caused

.Under Section 54 of the Consumer Protection Act, I have a right to timely service. Ford NMI PMB has completely violated my rights, **** to me, and left me stranded. I demand that the President of Ford Africa, Neale Hill, intervenes and provides a courtesy car immediately.#FordSouthAfrica #FordNMIPiermaritzburg #ConsumerProtectionAct #BadService #HelloPeter