Formal Complaint Regarding Smart Panel Shop

Formal Complaint Regarding Smart Panel Shop

To: The Motor Industry Ombudsman of South Africa (MIOSA) / Retail Motor Industry Organisation (RMI)

Subject: Request for Investigation into Smart Panel Shop

I wish to lodge a formal complaint regarding the operations of Smart Panel Shop, situated at 12 Hadji Ebrahim Crescent, Belgravia, Athlone, Cape Town, Western Cape, 7764.

Based on my experience, I have serious concerns regarding the quality of workmanship, professionalism, and business practices at this workshop. In my opinion, the standard of repairs and customer service falls well below what should be expected from an RMI-accredited repair facility.

My concerns include:

Workmanship that I believe is of an unacceptable standard. A lack of professionalism in the operation of the business. Concerns that staff may not have received adequate training to perform vehicle repairs to an acceptable industry standard. Poor quality control and repair processes, which have caused me to lose confidence in the workshop.

Given these concerns, I respectfully request that the relevant authorities conduct a thorough inspection and investigation into the business, including:

Whether the workshop complies with all applicable RMI accreditation requirements. Whether the technicians performing repairs possess the necessary qualifications, training, and competence. Whether the workshop adheres to recognised industry standards for vehicle repairs and customer protection.

If the investigation finds that the workshop does not meet the required standards or has failed to comply with applicable accreditation requirements, I request that appropriate regulatory action be taken in accordance with RMI rules and applicable legislation. This may include suspension or revocation of its accreditation until all compliance requirements have been satisfied.

I submit this complaint in good faith and am willing to provide supporting documentation, photographs, invoices, correspondence, and any other evidence relating to my experience to assist with the investigation.

Thank you for your attention to this matter.

Yours faithfully, Zahid Adam