1 reviews | Active since Jan 2017
FAILURE TO ACT UPON MANDATE
<p> </p> <p>So this means that the MIOSA has failed in the execution of its mandate, “…We view this as a contravention of the South African Automotive Industry Code of Conduct and it is also in contravention of Section 82(8) of the Consumer Protection Act 68 of 2008 (CPA.)…”.</p> <p> </p> <p>I am perturbed by your decision and failure to act upon your mandate!!</p> <p> </p> <p> </p> <p>_____________________________________________________________________________________________________</p> <p><br />FOUNDER MEMBER OF THE OMBUDSMAN ASSOCIATION OF SOUTH AFRICA NPC<br /> ***<br />TEL: 0861 1 MIOSA (64672) TEL: ********** FAX: ********** <br /> SUITE 156, PRIVATE BAG X025, LYNNWOOD RIDGE, 0040<br /> E-MAIL: ********** <br /> www.miosa.co.za<br /> <br /> </p> <p>Mr John Sacco<br />Our ***/KB<br /> <br />Fax: <br /> Email: ********** />22 May 2017<br /> <br /> <br /> <br />Dear Mr Sacco,<br /> <br /> <br />Re: MIOSA reference 340395/KB <br /> <br />We kindly refer to a complaint lodged with the office of the Motor Industry Ombudsman of South Africa (MIOSA), regarding the above. This matter was forwarded to the selling dealer/service provider/manufacturer in order to afford them the opportunity to impart their side of the matter. <br /> <br /> We have in addition, given them lee-way in the form of a final reminder, but we unfortunately did not receive the courtesy of a response. We view this as a contravention of the South African Automotive Industry Code of Conduct and it is also in contravention of Section 82(8) of the Consumer Protection Act 68 of 2008 (CPA). <br /> <br /> With the above in mind, we are left with no option but to close our file and recommend that you escalate this matter to the Nation Consumer Commission to act in terms of Section 72 of the CPA.<br /> Their contact details are as follows: Tel: +27 (12) ********** (contact centre) ; Email: ********** <br /> <br /> Kind regards<br /> <br /> Office of the Motor Industry Ombudsman of South Africa <br /> <br /> </p> <p>Chairman: Dr. M. Phosa<br /> Executive Directors: JL Krause, JHL van Vreden (Ombudsman)<br /> Director: AA Bezuidenhout<br /> Advisory Committee: K Manners, P Molefe, I Opperman, B Pretorius, N Vermeulen <br /> </p> <p> </p> <p>________________________________________________________________________________________________</p> <p>Good day Mr Brandt</p> <p> </p> <p>Kindly provide me with the way forward in terms of the gross violation of Section 82(8) of the Consumer Protection Act of 68 of 2008, by Lexus (Toyota South Africa).</p> <p> </p> <p>Your response is eagerly awaited.</p> <p> </p> <p>Regards</p> <p> </p> <p>John Sacco</p> <p> </p> <p>From: Motor Industry Ombudsman of South Africa ********** <br /> Sent: 08 May 2017 12:45 PM<br /> To: ********** /> Cc: ********** John Sacco (JD)<br /> Subject: MIO *** LEXUS SACCO</p> <p> </p> <p><br />FOUNDER MEMBER OF THE OMBUDSMAN ASSOCIATION OF SOUTH AFRICA NPC<br /> ***<br />TEL: 0861 1 MIOSA (64672) TEL: ********** FAX: ********** <br /> SUITE 156, PRIVATE BAG X025, LYNNWOOD RIDGE, 0040<br /> E-MAIL: ********** <br /> www.miosa.co.za<br /> <br /> </p> <p>***/KB<br /> <br />08 May 2017<br /> <br /> <br />ATT: Dp<br /> Dealer Principal / Service Manager<br /> Lexus Cape Town<br /> <br />Fax: ********** 834<br />Email: ********** <br /> ********** /> <br />Re: <br />Consumer: <br />MR JOHN SACCO<br />Vehicle: <br />LEXUS IS ********** <br />Reg no: <br />CA 758 576<br /> <br />Dear Sir/Madam,<br /> <br />We refer to our previous correspondence on 29 Mar 2017 that sought to afford you the opportunity to respond to the allegations made by your client and to make your submission in accordance with the Motor Industry Code of Conduct. <br /> <br /> We take note with great concern that you have not made your submission as requested. Failure to respond to the correspondence mentioned above is indicative of non-compliance with the Automotive Industry Code of Conduct. Section 82(8) of the Consumer Protection Act of 68 of 2008 also prohibits such non-compliance. <br /> <br /> We advise you to make your submission within two (2) working days upon receipt of this letter, failing which we will have no option but to proceed with this matter without your submission. <br /> <br /> Kindly treat this matter as very urgent. <br /> <br /> Yours sincerely</p> <p>K Brandt<br /> Case Manager<br /> Office of the Motor Industry Ombudsman of South Africa<br />Mr. J van Vreden<br /> Motor Industry Ombudsman of SA</p> <p>Cc: Mr John Sacco - Email: ********** <br /> </p> <p>Chairman: Dr. M. Phosa<br /> Executive Directors: JL Krause, JHL van Vreden (Ombudsman)<br /> Director: AA Bezuidenhout<br /> Advisory Committee: K Manners, P Molefe, I Opperman, B Pretorius, N Vermeulen <br /> </p> <p> </p>