Failed by the system

<p>Adv needed please. I bought an engine in dec and only collected it in jan, it was the wrong engine,took it back to the shop where I bought it and the dealer kept on feeding me false information. In may i decided to report the matter to the consumers protection act and they referred to miosa. I logged the matter with them and when I called, some agent said it can take up to 6 weeks in order for me to get feedback. Yesterday I called to follow up on my case and they said they don't have my case. Had to relog the case.in the morning the agent called and ask for a proof of purchase which i didn't have, she then ask i obtain pictures of the place, went to the shop and took the pictures. Now i recieved a email that i couldn't supply enough proof,therefore I don't have a case. I don't know what to do from this point onwards.it doesn'tseem like the people working there, want to be there. </p>