Distraught by MIOSA

I sit and read reviews on MIOSA and try to be positive with the hope that maybe my case/story would get a different outcome from MIOSA. Weeks have passed, going into months since lodging a complain. I read these reviews and realise that my case is not far fetched from all the other consumers who have been wronged by dealerships, selling us deafult cars and the banks expecting us to continue paying while we reap nothing. No progress reports are provided or any sort of feedback. We not being allowed to contact Case Managers and despite follow up emails and calls, nothing is forthcoming.

I bought a car from Rifle Range Car Dealership in Johannesburg, they delivered the car with defects and it irretrievably broke down in 3 days of being delivered. They took it back and simply refused to refund. They are only willing to replace or give us the "fixed" car to which we stated from the beginning that we do not want a fixed car.

To date after lodging a complain, MIOSA is not responding, the bank demands its money monthly. How long does one keep paying for a car they do not have while waiting for MIOSA to respond ? Where does one go from here ? Where do we get help in South Africa?