Dishonesty in Refunding me

Valid Warranty, still within the 3 Years term to lodge a complaint and their dishonesty has won??? This is forwarded to the Public Protector office too. I would like a response today, my consumer right I am claiming here. <br> <br> Die Nasionale Wet op Verbruikersbeskerming behels die volgende:<br> <br> Die artikels is: Artikels 40 (gewetelose optrede)