Disgusting service

I had a problem with West End Motors who ****** me and sold me a car with lots of problems and also stole R5000 deposit, with no joy from them for months I was advised to write to the ombudsman for motor industry, sent a request August 2015 and in October they said there files crashed and I should resubmit, 8 months later and constant nagging them and stil no response, not once did they contact me, only a reply saying we will get back to u after me emailing 7 or 8 times. If 1 cannot get assistance from the ombudsman then who can we, they gave the company that sold me the car 7 working days to respond and then about 15 working days later I send plenty emails to find out the outcome the ombudsman sends the dealership West End Motors another email saying they give them another two days and still today I have heard nothing