Disappointed

Been having a case with Motor Industry Ombudsman since Jan 2021 regarding a car a purchase at Hyundai Milnerton in Dec 2021. Really thought they would assist as for the dealership what a hopeless case... I've been following up each and every month, but keep getting same answer... "my case has been escalated we'll wil follow up with the case manager" OMW, NO progress at all!!! What a disappointment from both Ombudsman and Hyundai Milnerton