Combat Misleading and Manipulative Sales Tactic in the Motor Industry

A Matrix Car Tracker consulted Tshepang misled me in to signing up the matrix tracker, by acting as a Nestar consulted. Stating to review my account as it was due for review. Therefore, I requested him to downgrade my plan to the R99 plan, as I didn't see value on the current plan which was not accurately in provide real time data in locating my car. I noted on bank statement that two car tracker companies were deducting premiums, which was Nestar and matrix. I immediately became I aware that I was misled and *******. I tried to contact the Sales consulted never rep****,, reached out to Matrix customer services, provided me with reference numbers and no further action thereafter. tried to cancel my account, got ignored. Meanwhile matrix was deducting the monthly premium. This left me frustrated, helpless and miserable. Until I do a research and learned about the Motor Industry Ombudsman South Africa. I launched a complaint, They dealt with my complaint swiftly. Kept me updated me every step of the way. My account with Matrix was cancelled, for which it was so difficult on my own to cancel. Cherry on Top, I also got full refund of all my premiums. I am so happy with MIOSA, It is really a watch dog with sharp teeth. Keep up the good work of protecting and helping vulnerable consumers. Thank you.