Case 358758 - MIOSA Doesnt seem to exist? Are they still an operational company?

I am very dissapointed in the service or lack thereof with this industry, I logged a case in June 2018 and to date the last communication I have received from the was an automated sms with my case number. I am totally understanding of the fact that this industry is inundated with cases, possibly over worked and minimal staff which is why I only made follow up calls once a month to get some sort of update and beleive I exercised patience to the best of my ability with them, I have sent countless emails and called to just ask for an update, every single time I call the centre these agenst are of no use since it doesnt appear that they have much knowledge on what is going on... all they are ever able to tell me is "the case manager will reachout to you shortly" Infact in last year I was told that If they dont get back to me by December, that I would definitely get feedback by January 2020.... we are now nearing the second week of February, I have called 4 times, emailed 4 times, smsed the hotline and still absolutely no acknowledgment from the case manager, no call, nothing.... I can understand that in an industry as this one, you unfortunately become nothing but a number in a pool that if youre lucky you will get attended to, but I have tried to appeal to these individuals that the case I have logged has set me back tremendously in a financial aspect I have been placed in an unimaginable situation, whereby my mistake from get go has been to tell those chasers " I will have an answer for you by this date and I will settle everything" I have bargained and banked on the beleif that MIOSA would honor my case in a way that is favorable to me and get back to me with atleast some sort of guidance so I would be able to make alternate plans if this is not the case, they havent even had the courtesy, or my case manager hasnt had the courtesy to even give me that decency or understanding... I just struggle with the lack of humanity, open-mindedness and understanding for anothe rhuman being when you are in a service industry that is meant to be wholeheartedly built on fixing wrongs and trying to make them right for consumers... my experience with this group to date has been the complete opposite entirely.