Bad service and no feedback or follow up on case

I lodged a complaint with The MIOSA. After one month they send me a mail stating that my case is registered. A week later they forward my complaint as is to the the service provider I am complaining about. The service provider had 10 days to respond on their mail. They never did. After numerous calls and mails from my side to The MIOSA In order to get help and to even get them to send a follow up mail to the service provider I got nothing. It is now 3 months later and still no response from MIOSA.<br> Their letter to the service provider caused even worse relationships between me and the service provider and I ended up getting legal help now.<br> The MIOSA is a waste of time and they are suppose to help the general public... So who do I complain about bad service from MIOSA then...