Bad service

Called MIOSA on 10 March 2026 and lodge a complaint and sent all the requered documents. My telephone conversation with your agent on 10 March 2026 refer. Advised to complete Complaint form and submit (see completed complaint vorm attached)

Please I need your assistance. I am affraid to drive my own car after I realized the consequences of this issue. I am also concerned that I insured this vehicle with the wrong information (egine number) and my claim can be rejected of insuring a vehicle with the wrong details. Response: Dear Mr Du Plessis, Re: NO MANDATE / RENAULT CLIO IV / VF15R400E***3 / HD36HKGP You are kindly referred to the complaint lodged with the office of the Motor Industry Ombudsman of South Africa (MIOSA).

The MIOSA represents neither industry nor the consumer. It utilises good engineering practice, good customer care practice, good legal practice, and natural justice as a basis in its deliberations.

We are in receipt of your submission and wish to respond as follows:

You purchased the vehicle on 18 November 2017. A dispute was raised on 15 July 2025, wherein you state that the vehicle’s engine is a four-cylinder and does not correspond with the RCI engine number. You therefore allege that the respondent committed ***** and request a refund of the purchase price.

This matter has prescribed in terms of the Prescription Act, which provides that a person may not institute a claim against another after a period of three years has elapsed from the date on which they became aware, or ought reasonably to have become aware, of the cause of action, whichever occurs first.

In light of the above, we are unable to consider your complaint in terms of the South African Automotive Industry Code of Conduct.

Accordingly, we confirm the closure of our file.

This matter is now closed.

Yours sincerely D Briesies Case Manager Nick Brandt Case Manager

My response: Good afternoon.

Thank you for your feedback, but I highly disagree with your findings. It seems as you may have not all the infomation to make this decision. The issue is not that I was aware or made aware that the brand new vehicle I bought did not have the correct information regarding the engine that was in the car or registered on the NATIS system. The reason I know that the dealer ship had to know about the wrong engin number is that they (the same Renault dealership serveced the vehicle for 7 years, ordered parts to service the car according to the service inrtervils. Only after the vehicle was paid up and the srevice plan expired, I came aware of this when I had to service the vehilce. The dealership was reaponsable for the registration and first licensing of this vehicle when they sold it to me. I just paid for it.

My issue with your decision is that you only address an issue like this if the claim was registered 3 years after the purchas of this vehicle? During the 3 years you are refering to...the same dealership fixed the vehicle twise and serviced it 3 times where they ordered parts for this vehicle, and could have done something about it. That makes it more ***** because they had to see it during this time, but rather whithheld or hide the fact that there is an issue.

The fact is that the ***** was committed on the first day this vehicle was sold to me under false and incorrect information of the unique numbers that is allocated to a vehicle. Namely the engine and the VIN number. The vehicle with the wrong details was illigaly sold to a customer in the first place that was mislead to have bought a brand new vehicle.

During the time I am driving this vehicle (8 years), I was firsly put under suspicion of driving a fraugilant vehicle and could have been arreated! Secondly, I insured a vehicle with fraugilant documentation. If the vehicle was in an accident and written off, my claim would have been rejected.

Also keep in mind that if I report this to the SAPS, they must do a clearance and punch new numbers on the engine that will make it a code 3 vehicle! Which it is NOT! This is what is going to happen if I want to sell the vehicle aswell.

On visiting the dealership after becoming aware of the issue. The answer was that it is not their problem.

Please take this information above and re evaluate your decision.

If you need anything else, please feel free to contact me on ***.

09:40 28 April 2026 Called Ashna (agent). Can not help me, I must wait for my case to come up for review again. Explain the seriousness of the complaint and that I am affraid to drive my illigal car that has a false ducument and do not know if the engine is ******. Still paying insurance on a vehicle that a uninsurable risk. Asked her to transfer me to her Manager or superior but is in a meeting. She can not and manager is in meeting and refused to give manager message to call me.

Hope all is well.

I am extreamly disapointed with your office customer service.

I send all the requirements and documents more than a week ago, and no communication recieved from your side. I explained to your consultants that this complaint and matter is very urgent!

Everyware I turned to for this huge issue, there has been no response. Me, as a consumer and customer feels left out and been disadvantaged by all the places that is surposed to be assisting. This is unfair treatment and unexceptable. I understand that this is a complicated matter and seems as no one want to do something. I can not leave it like this, as I am suffering and in possession of an illigal vehicle that I bought in good faith and from a trusted dealer.

Please I need this issue resolved before Thursday as I will be forced then to take further steps.