Bad attidude, No Feedback, No Deliever

MIOSA is of no help what so ever, thought the MIOSA should be on the Consumer Side... Clearly the MIOSA is not and does not give a damn about US as Customers that have been experiencing bad service with car dealerships. I bought a Car In June 2015 the car gave problems - took it back to Willow Crest Motors within the 7day period. The dealer told me they will repair the car and not exchange it or refund me. I gave them the benefit of the doubt and allowed them to repair it to date I still do not have the car. Went to the MIOSA and I was told they sent a letter to the dealer and the dealer must reply within 10days, 10days came and the dealer said they sent the car to Peugeot which they never did as I Contact Peugeot to confirm. Escalated to MIOSA again they than sent a letter to the Dealership Stating the Dealership has 30days to return the car to me. Low and Behold the car has not been returned to me. Contact MIOSA and the agent said I will sent a letter to the Case Manager which is Terry Kent to find out what is happening. To date I am still waiting for Terry Kent's feedback. I also do not want the car back but a full refund of all the monies I paid which I doubt is going to happen