Angry

I contacted them and was instructed to complete a form and submit it, as per their instructions. I promptly followed through with this request. However, to this day, whenever I contact them, I am continuously redirected from one department to another. It is worth noting that the dealership seems unwilling to refund my money, despite the fact that they continue to use the vehicle on a daily basis, even though I returned it to them immediately after experiencing a breakdown on the very same day I received it from the dealer. If you are unable to offer us assistance, does that imply that these ************ individuals should be allowed to take advantage of us without consequence?