*********** and biased

*********** and biased. Free service to consumers so you literally get what you pay for! I proved to them how they only considered the respondents lies and not the actual facts but they still ignored it. Their findings had contradicting information which was clear as black and white but they refused to offer any clarity or rectification. All they do is close the case and offer NCC referral option. The South African Automotive Industry funds them but has no influence on their decisions!!! We all know that it translates to "we pay you to keep consumers, who don't pay you, from making successful claims against us"