ABSOLUTLEY USLESS THEY CAN TAKE MONEY FROM DEALERS YEAR ON YEAR BUT THEY CANT HOLD OF THEM TO RESOLVE A RESOLVE A MATTER AND THEY NOT SHY TO TELL YOU THATS A PROTOCOL THEY FOLLOW ......

Mr Baker Sharafat Our ***/NB Fax: *** Email: *** 24 Oct 2019 Dear Mr Sharafat, Re: MIOSA reference 359231/NB We kindly refer to a complaint lodged with the office of the Motor Industry Ombudsman of South Africa (MIOSA), regarding the above. This matter was forwarded to the selling dealer/service provider/manufacturer in order to afford them the opportunity to impart their side of the matter.

We unfortunately did not receive the courtesy of a response. We view this as a contravention of the South African Automotive Industry Code of Conduct and it is also in contravention of Section 82(8) of the Consumer Protection Act 68 of 2008 (CPA).

With the above in mind, we are left with no option but to close our file and recommend that you register your complaint with the National Consumer Commission. Please supply them with all your supporting documentation together with all correspondence received from this office, including this letter. This is in order that they may act in terms of Section 72 of the Consumer Protection Act No. 68 of 2008. Their contact details are as follows: Tel: +27 (12) *** (complaints call centre) or +27 (12) *** (switchboard) ; Email: ***

Kind regards

Office of the Motor Industry Ombudsman of South Africa Board of Directors: Chairman: Dr. M. Phosa Executive Directors: JL Krause, JHL van Vreden (Ombudsman) Non-Executive Directors: A Bezuidenhout, I Opperman, S Tleane