7 Months and counting - MIOSA don't even reply to emails

7 Months since I registered a case with MIOSA. Solid evidence - video and documentation supp**** showing that the Car Service center damaging my vehicle due to their negligence (I did the hard work.... they should simply take the time to watch and read a few pages..) Various follow up mails send to them - which is just being ignored I guess, because you won't get a single response from them or acknowledgment of mail. Called the call center a while ago to seek assistance from someone senior. OMG - had dealings with a gentleman named Jean - what a clown and he obviously get off showing the customer/complainer who has the "power". I'm guessing this is a total dead-end street, and nothing will come of it... There is a reason the "Dealer", "Service center" or whoever, is so quick to send you to MIOSA if you are not happy with them.