2 years no response

I need advise wrt the car I bought in July 2012 at VW Midrand. The car started giving me problems from the on set and I reported the matter which was communicated to VW Midrand and they paid. Few months later the car gave me the problems again and it was reported that the issue was with the pistol and therefore would cost me R60 000, I contact VW Midrand to pay but they refused and told me that initialy they paid and they cannot pay for the similar problem. This all happened in Dec 2012, in January 2013 I forwarded the matter to the Motor Industry Ombudsman and up to now I only had 2 feedback emails from them after calling and sending endless emails. it's been 2 years now and I'm still paying for the car as it is still financed.<br> <br> Your assistance would be appreciated.