Service Delivery

<p>I had a case with Old mutal for a life policy which was declined - only re-imbursed premiums for policy - I was dissatified as the financial advsior was dishonest and unthetical - why should I suffer the neglicence of the advisor. I then referred my case to the Ombudsman In February - a trainee grauduate handled my case,did not ask me for any correspondence that was sent to Old Mutual - two monhts later case was dismissed, only settling premiums. I was disgusted sent it back , up to date no one contacted me, I just needed to know the progress. Every time I phoned the ombudsman to check my progress , I wanted to speak to a senior manager , the graduate trainee tells me that they are busy, so there is no one that can assist you telephonically . I phoned again today and was told the same thing that the managers are all busy. I am really disappointed with the response from the Ombudsman , especially have to deal with a death and then battle with the claim for 9 months.</p>