Misleading Information from Sanlam

Hi I would like you to have a look at what Sanlam send me, as I called Misleading By a Huge Insurance Company I was send an email with a quote of a claim, I asked can I put in a claim based on the amount. I was told they would be able to based on estimate. These are the replies I'm getting from them and I want this to be investigated, please:

Misleading Information ********** 18 Jun (9 days ago) to me

Good day

Thank you for recently contacting us about the following matter:

Service Request Number(s) Plan Number(s) Client Name(s) ********** 349 ********** 89X6 Joseph Noah

We are attending to it and the estimated date for completion is 2018-06-25. Please quote the above-mentioned reference number should you have any enquiries.

We assure you of our best service at all times.

Regards SPF: Shared Services: Client Care Centre

Please click on the following link for terms of use of this communication / Klik asb. op die s***el vir die gebruiksbepalings van hierdie kommunikasie: http://www.sanlam.co.za/email-terms-of-use

Joseph Noah ********** 21 Jun (6 days ago) to adminlife On or after the 25.6.218, will I be able to submit a claim, please

Kind Regards

This Email I send to Sanlam, stating that I could claim from an estimated policy. This is what they rep**** afterwards, which unacceptable. I would like to compensation for this misleading information

Plan number: ********** 89X6 Service request number: ********** 349

Dear Mr Noah

THE INFORMATION YOU REQUIRE

Thank you for your request of 15 June 2018.

You are unable to do a claim, as you do not have any active plans with Sanlam Life.

If you require any further information or service, you can send us an email or contact the Client Care Centre at the telephone number stated below.

Kind regards Lulama Madolo

SPF : Shared Services : Client Care Centre Telephone number: *** Fax number: +27 21 ********** Email: **********

I would now not recommend to invest in a company where you can be misleaded, easily 

Official business reply

Good day Joseph

We will investigate your complaint and contact you tomorrow morning.

Kind regards

Client Relations

 27 Jun 2018, 17:13 16 hours ago

Official business reply

Mr Joseph

Sanlam can only pay a valid claim. Unfortunately you do not qualify for a valid claim. No justification exist for any compensation. We regard this matter as close.

Regards

Client Relations