Excellent service delivery by Office of the Ombuds Long term Insurance.

After a frustrating and exhausting 6 months attempt to get Nedbank Insurance group to pay out a funeral policy that I took out for my late uncle some 5 years ago, I half-heartedly contacted the office of the Ombuds, to remedy the situation. To my surprise, my complaint was handled with such unbelievable professionalism by the acting Ombuds, Mrs Abigail Machine and her assistant, Ms Nicolette May. I was impressed by their professional process management and sticking to deadlines. Although the bank did not pay out the funeral policy, as requested, they were compelled to refund all premiums paid since inception of the funeral policy. These two ladies have restored my confidence in the available quality of public servants in our country. They deserve not only a simple accolade, but they deserve a standing ovation and recognition for the sterling service rendered to the deserving public.