Voluntary surrender

I hereby want convey my sincere gratitude to the Ombudsman for assistating me and service excellence. In December 2021 my vehicle was forcefully removed by a collection agent, apparently on instruction from the bank. I was obviously distraught angry and filled with dispair. The Banks demand to return my was unrealistic as they required anounts exceeded my income. My new balance included collection fee storage fees which made the situation impossible.I did some investigations and came across simi**** case that was referred to the Ombudsman. Needless to say since it was holidays nothing happened and i was basically on the verge of giving up. The hardest part was the fact that my vehicle was 4 months away from being paid up. Yet all seem in vain. I at point break i recieved confirmation that my vehicle will be returned to me. Collection Fees and storage fees was removed and Inwas only responsible for the small balance. For the first time since the ordeal started I could breathe normal. I did the necessary arrangements and finally got my car back. God bless everyone involved in resolving the matter. Im doing this to raise awareness to any one that might be face in simi**** sittion