Useless if you ask me

I lodged a complaint on the 4th of Nov 2015 with the Ombud against Standard Bank after the NCR referred me to the Ombud. On the 16th of November 2015 I received and email from Abraham Mhlanga 'We have referred your complaint directly to the bank's internal Dispute Resolution Department to grant the bank an opportunity to resolve the dispute at a specialised level.\ I ignored the email and got in contact with the NCR again