Useless

It was April this year when I have recently submitted a complaint against my money that freezing at fnb bank to the ombudsman for banking but I have not received any response from them. I did submit again at may and when I phone them they said it has been received but not yet allocated to the consultant, I phone them again last Monday, that’s where I told my case is handled to Charne Willemse. I call that charne willemse what a bad attitude and rudeness I received from her. Told me I have to speak with my bank. They can’t do anything if I’m not speak with my bank. My question is how can I come to ombudsman to assist me to get my money back from fnb if I still need to talk with them. Is not ombudsman responsible to help people is they have challenges from the show side of the story. When I look it’s seems like ombudsman is not worthy it anymore. They getting paid from other show side to not assist those complainers. Finally that charne closed page by sending me very rude emails email where she told me I mustn’t phone them anymore. if any head of this company not taking any action with this matter. Or again they charne willemse I swear I will bring media and cameras to this company and exposed them. Even via all social media and network. World have to know ombudsman is falling apart and ********** so it should be closed as they don’t do their job anymore. How many people did they facing same problem daily. #ineedmycaseremovedfromthatcharnrtootherperson