The banking ombudsman

I am a pensioner and my phone was ****** earlier this year. The ******* proceeded to ***** over R65 000 using my banking app on the phone. I approached Nedbank but they said that it happened due to my own negligence and offered to recompense me R5 000 for my loss and trouble. I approached the banking ombudsman and they fought my case with Nedbank and I have subsequently received R55 000 from Nedbank in settlement of the claim. I am grateful to the ombudsman for taking on the big banks on the man on the streets' behalf and fighting their cause.