Relationship banking(clientcontact)

Subject: Complaint Regarding Lack of Assistance from Absa Bank

Dear Ombudsman,

I am writing to formally express my dissatisfaction and seek your assistance regarding my business account with Absa Bank, which has been on hold for over two years without resolution.

Despite my repeated efforts to follow up with Absa’s relationship banking team and my banker, I have received minimal communication from them. The bank has sent me letters outlining the situation, but these do not provide any clear updates or timelines for when my funds will be released or when the hold on my account will be lifted.

This ongoing issue has severely impacted my business operations, and it feels as though Absa Bank is not adequately addressing the concerns of its business clients. I believe that my situation has not been handled with the urgency it requires.

I kindly request your intervention in this matter to facilitate a resolution, as my attempts to communicate with Absa have not yielded any productive results.

Thank you for your attention to this pressing issue. I look forward to your prompt response.

Sincerely, Ahmanah Doctor Maki Director Dunlop farming pty Ltd