Poor very poor service

Good evening To whom it may concern I'm writing on behalf of my Uncle his wife has passed on 3 weeks back and she had a policy with Capitec Bank.since 3weeks back we've been trying to claim from Her policy we submitted all the necessary documents the only document they want is an inquest document which you get it from the police the problem is that the police are saying the inquest document takes time because of the invistigation they say it can take 3 to 6 years we explain that to Capitec Bank we also have them affidavits the office who is incharge of the case went there to the bank today but they refusing to pay the money that my uncle is claiming for his late wife his owing people now because of Capitec does not want pay I also have the same policy with them which scares me more is that we gonna experience the same problem when Its time to claim.Guys Capitec is bad very bad please retreat from opening a policy with them and Sanlum.