Poor Service/No Service Delivery

1. On June 2023 I lodged a complaint against TymeBank to the Ombudsman for Banking Services of South Africa (obssa).

2. I received an automated response with a reference and a promise that I would receive a response within 3 days.

3. I did not receive a response until 6 November 2023 on which day I sent a follow up request a response.

4. I have not received any response up until today (21.11.2023).

5. It is out of character and astonishing that an organisation solely established to resolve the public's complaints against South African banks would simply ignore a complaint.

6. Would there be a reason or is it that the Obssa is that ***********?

Absolom Sithole