Payment by FNB

FNB money reversed by service provider. Complain was logged with Ombudsman to assist with money that money was reversed to FNB closed credit card accounts. Reference was provide with the name of a person who will assist me (Nqobile) reference number: ***.

Ombudsman gave FNB 3 weeks to respond, but FNB didn't respond on 22 February 2021, I then call the office Nqobile asked me if FNB made payment instead of her providing me with updated.

Nqobile further gave FNB 2 weeks to respond. I then sent an email complaining about the service, only then she sent a letter from FNB saying they requested banking details can she close the case.

I shared with Nqobile the email which was forwarded to FNB with banking details and I stated that I have not received payment from FNB therefore she's can't close the case.

It's been a week since I sent an email to her no response and taking into account that this issue was sent to Ombudsman in January 2021.

I am very disappointed with this office of Ombudsman for lack of urgency in resolving my dispute with FNB. Nqobile she don't listen when you call her or read the emails as all information was provided when I first log the call.