Pathetic Service delivery from the BANKING OMBUD [***]

I am very disappointed with the service or rather the lack thereof from the Ombudsman For Banking Services. I had lodged my complaint (14/02/2020) with them for my Standard Bank Loan and was told by Lisbeth Mokhachane and Tumelo Babusi that I will be assisted.On the 30/03/2020 I receive an email telling me that the bank says that the matter has been resolved and that the file on my complaint has been closed. I have not been given a reason or a response to my email I had sent in response, asking for the details. This is purely disgusting and I will be filing it with the public protectors office.