Ombudsman working with FNB to ***** from poor people like me

I lodged a complaint with ombudsman last year against FNB for **********ly *****ing money from my account and refusing to pay it back. I eventually got a response from Kwanda Vabaza that they could not find anything to support my claim that the bank was liable for my loss of + R200, I complained to Nerosha Maseti that Kwanda was not getting back to me with feedback and Nerosha also did the same proving this was practice in her office. They supp**** me with proof from FNB I had signed for my sms notification to be sent to a number I have not used in years and one I don't know who the owner is now. I disputed this by supplying them with proof of a number I supp**** to FNB (the one I have long been using), the signatures do not match proving that someone fogged my signature and Nerosha and Kwanda are working with this FNB culprit against me because they just ignore me now.