OMBUDSMAN SERVICE UNAVAILABLE

RECENTLY I'VE HAD MAJOR ISSUES WITH NEDBANK AND WAS REFERRED TO THE NATIONAL OMBUDSMAN TO CONTINUE THE CASE AND FIND SOLUTIONS, AFTER TWO MONTHS OF STRUGGLING WITH NEDBANK AND NUMEROUS COMPLAINTS AND NO FEED BACK I FELT POSITIVE OF THE SUPPORT I WOULD RECEIVE FROM THE NATIONAL OMBUDSMAN TO HELP ME WITH THE BREACH OF CONTRACT ISSUE WITH NEDBANK (BOKSBURG BRANCH NO: 184342 .I APP**** FOR THE OFFICIAL COMPLAINTS FORM APPLICATION FROM THE NATIONAL OMBUDSMAN BUT WAS REFUSED HELP, I WAS TOLD THAT THE SERVICE IS UNAVAILABLE?? WHATS GOING ON WITH THE FINANCIAL WORLD AND IS OUR PERSONAL FINANCES SAFE??