OMBUDSMAN IS NOT HELPFUL AT ALL

I sent a request for my discovery credit card to be closed on 18 January 2021 and they did not close it, but continued to charge me bank charges. I reported the matter to Ombudsman on April 2021 and I received no feedback on repeated occasions until August 2021 when I threatened to escalate the matter. The official who was responsible for my case communicated with discovery bank and instead of fighting for me, he negotiated with discovery bank for me to pay 50% of the bank charges for February to August 2021. How pathetic is that??? He then asked me to log a further dispute if I was not happy with the resolution. I never heard from Ombudsman ever since and now I am listed on ITC for bank charges that are still continuing since January 2021.