Ombudsman for bank is non existent!

I complain about bad service for months, since I opened my business account, till they closed it! I was ignored by 90% of the staff whom I complaint to. Some of the staff phone and apologize but still did nothing about it. Eventually I ask just to see a business consultant to speak to because my business grow faster than expected. I was completely ignored by the CEO Complaints office - Mr Cilliers and Melinda. I then speak to Jackie Cathburt who goes out of her way to help me but clearly she got a order to ignore me. I told them on E-mails what idiots they are because at that point I just could not take their pathetic service anymore. I just got ignored again even by their Customer service. I then got a lawyers letter to be advise my that my business account will be closed with no explanation and I was only given a month notice, to change my accounts and card machines etc. I then turned to the ombudsman of bank in August 2015 and go through the whole process off completing documents etc. After a lot of following up with the ombudsman, I got ignored also by the ombudsman. So much for independent help! So FNB can do what they want and get the support of the ombudsman as well!!!!!!