Ombudsman does not Care about You!

I logged a complaint where money was ****** from my credit card account in February 2024, I was ****med 14 December 2023, Standard bank refused to remedy my losses in full so I turned to Obssa, Boy I regret that decision now.

I have been awaiting ANY feedback from Obssa, NOTHING, I even tried calling them for the status of the investigation but nothing. It feels as though the Ombudsman and the Banks are close friends, or at the very least lazy and have no empathy for ordinary South Africans

I have now paid Thousands in Interest and finance charges to the Bank for a ***** case that is still pending. It seems as though One must just cut they losses from the very beginning rather than consult this ****ty organization.

General comments from my experience: 1. The adjudicator’s failure to respond to numerous issues raised. My correspondence was ignored several times.

2. You may have to escalate to NFOSA management to get responses. Only we the public can hold them responsible by raising awareness on the poor quality of service offered by this public funded office.