Obssa - Complete waste of time and energy. ALlows banks to bully them

I complained to OBSSA regarding my bank- Nedbank regarding a ********** transaction on my account. After 3 months of forwards and backwards with a representative from OBSSA, I was personally told that he was 98% certain I would get my money back as I had a strong case. I even presented to OBSSA an exact replica case that another client of FNB experienced with a ********** merchant and Obssa represented the client successfully. Now, Obssa representative sends an email saying I wasn't successful and case is closed. The representative doesn't respond to emails, or phone calls. Obssa is one of the most useless organisations I have dealt with. The representative was unprofessional in handling the case and doesnt even have the decency to communicate effectively. Obssa allowed themselves to be bul**** by the Nedbank Ombudsman and Obssa does not go to great lengths to even assist. Just another useless company incapable of doing their job. Waste of time