Not happy with outcome

In 2019, i logged a complaint with you, were i experienced ***** and i was not happy with the outcome, the investigation was only done from the FNB side and not CAPITEC were the ********** was banking and none of the banks were hold accountable for my loss which occurred due to there services to the **********, i think they took FNB word not investigate . Feel Capitec didnt follow the correct processes with KYC.my complaint RE: YOUR COMPLAINT AGAINST FIRST NATIONAL BANK [***].