No service at all

On 26/01/2015 I reported a serious banking matter to ABSA's Dispute Resolution Department. I was not happy with their response. So on 17/02/2015 I took the matter to the banking ombudsman, stating clearly that I had already been through ABSA's Dispute Resolution Department. They came back to me yesterday saying that I first had to try ABSA's Dispute Resolution Department. I queried this, but still haven't had any kind of response from the ombudsman.<br> <br> Seems to me that they are all part of an old boys club, running consumers round in circles without actually trying to resolve any problems.