No response or assistance from Ombudsman

Hi, I logged a complaint against Standard Bank. Maggie from the banking Ombudsman, rep**** and asked me to give SB 20 days to resolve. I have submitted proof that i gave them more than 20 days to respond. I send this with the original complaint form, and now i wait for Maggie until she feels like to answer me, what a waist, where do you complain now, if the Ombudsman cannot even assist?