NO RESPONSE AFTER COMPLAIN LODGED AGAINST ABSA

I had a ***** matter that I reported to ABSA bank on 1/2/2019. ABSA referred me to OMBUDSMAN after I received a letter of Dispute from ABSA Ref: ********** .

I logged the complained electronically with the necessary documentation required attached on the following dates ***-and 11/3/2019 on every ocation a received a reply that the complained is received.

It is of no use to phone OMBUDSMAN as the phone is ringing more that 10min at a time on the landline as well as the cell no. supp**** by them.